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 Post subject: phone cutting in and out
PostPosted: Wed Jan 06, 2016 12:07 am 
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Joined: Fri Nov 20, 2015 5:19 am
Posts: 13
Hi
I picked up my Phev at the weekend and I have noticed that the phone cuts in and out in as much as it comes through the speaker and reverts back to the phone so that I can't hear it, several times during a call!!! the dealer says I should switch off the wifi on the phone (iphone6) while I am in the car, seems rather odd! anyone one else had the same problem and is there a fix???


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 Post subject: Re: phone cutting in and out
PostPosted: Wed Jan 06, 2016 12:30 am 
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Joined: Mon Dec 01, 2014 11:30 am
Posts: 2587
Location: Netherlands, Utrecht area
This issue has been reported several times on this forum, and every time shutting down WiFi was presented as the workaround ....


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 Post subject: Re: phone cutting in and out
PostPosted: Wed Jan 06, 2016 12:30 am 
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Joined: Mon Dec 01, 2014 11:30 am
Posts: 2587
Location: Netherlands, Utrecht area
This issue has been reported several times on this forum, and every time shutting down WiFi was presented as the workaround ....


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 Post subject: Re: phone cutting in and out
PostPosted: Wed Jan 06, 2016 1:03 am 
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Joined: Fri Nov 20, 2015 5:19 am
Posts: 13
Thanks, I figured I probably wasn't alone!!! I guess there'll be a software update at some point!


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 Post subject: Re: phone cutting in and out
PostPosted: Wed Jan 06, 2016 2:55 am 
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Joined: Thu Mar 26, 2015 2:11 pm
Posts: 15
I have had this also :twisted:
It has been ever since I updated the app on my iPad which I generally have with me

Will try switching the iPad off today.

Also noticed that the phone signal strength was not showing on the screen in the car......


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 Post subject: Re: phone cutting in and out
PostPosted: Wed Jan 06, 2016 3:03 am 
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Joined: Mon Dec 01, 2014 11:30 am
Posts: 2587
Location: Netherlands, Utrecht area
Indeed. It is not the fact that the phone is connected via WiFi, but the fact that something is connected to the REMOTE network. I have a WiFi OBDII dongle that creates its own WiFi network. With the phone connected to this network, I have no issues.


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 Post subject: Re: phone cutting in and out
PostPosted: Wed Jan 06, 2016 3:52 pm 
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Joined: Thu Mar 26, 2015 2:11 pm
Posts: 15
Today I turned my iPad off. The phone signal displayed like it used to. The phone is connected to the car by Bluetooth not wifi. After a while the Bluetooth started cutting out and the car radio cutting in . People on the phone to me said it sounded like a traffic announcement as they could hear the radio cutting in ..... Not ideal as a mobile office . Still I guess all this is fixed in the new phev .......


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 Post subject: Re: phone cutting in and out
PostPosted: Tue Jan 19, 2016 2:16 am 
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Joined: Mon Jan 18, 2016 4:23 am
Posts: 2
Location: Utrecht, Netherlands
Yesterday posted a message in the iphone topic, thought I'd better continue here as my phone is an Android (HTC One M8, Android release 5.0.1).

I have the PHEV for a week now and have been experiencing the same issue with the connection cutting in and out (Bluetooth). At first I tried disabling the audio device functionality on my phone for the Bluetooth connection. This seemed to help for a bit, but the problem re-emerged. Yesterday, after reading this forum, I tried shutting off WIFI on my phone and that seems to have eliminated the issue of the connection getting interrupted every two minutes or so. By chance I did not actually use the phone for a call, but I will try that today (my mother complains I am not calling enough anyway haha).

Does anyone know if a car that was delivered from the dealer to me on January 6th 2016 may need a software update already? And could that update have a (positive) impact on the connectivity?


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 Post subject: Re: phone cutting in and out
PostPosted: Wed Jan 20, 2016 5:13 pm 
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Joined: Sat Oct 17, 2015 9:03 am
Posts: 48
Location: Yorkshire
bouncer180 wrote:
Yesterday posted a message in the iphone topic, thought I'd better continue here as my phone is an Android (HTC One M8, Android release 5.0.1).

I have the PHEV for a week now and have been experiencing the same issue with the connection cutting in and out (Bluetooth). At first I tried disabling the audio device functionality on my phone for the Bluetooth connection. This seemed to help for a bit, but the problem re-emerged. Yesterday, after reading this forum, I tried shutting off WIFI on my phone and that seems to have eliminated the issue of the connection getting interrupted every two minutes or so. By chance I did not actually use the phone for a call, but I will try that today (my mother complains I am not calling enough anyway haha).

Does anyone know if a car that was delivered from the dealer to me on January 6th 2016 may need a software update already? And could that update have a (positive) impact on the connectivity?


No update, may be a hardware issue. Been an issue for years.

Just remember to turn WiFi off in the Bluetooth device to be connected. It'll work fine.

_________________
---------------------
2016 PHEV GX4HS
Ruby Black Pearl


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 Post subject: Re: phone cutting in and out
PostPosted: Wed Jan 20, 2016 10:01 pm 
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Joined: Mon Dec 01, 2014 11:30 am
Posts: 2587
Location: Netherlands, Utrecht area
StevieB wrote:
Just remember to turn WiFi off in the Bluetooth device to be connected. It'll work fine.
In fact, the solution is to make sure that nothing is connected to the car's REMOTE network. In many cases this is the same, but sometimes it is different. Examples:

- If you have a WiFi OBDII adapter, it is fine to have the phone connected to that adapter via WiFi.
- If your kids in the backseat are playing with a tablet that is connected to the REMOTE network, you may have problems making phone calls, even when WiFi on the phone is disabled.


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