Hi,
Before talking about the problem I'm having with our "new" MY'17 Outlander PHEV, I'm gonna introduce myself (and our PHEV) since I'm new here (been browsing since 2 weeks ago).
First, please apologize if my English sounds strange sometimes, I'm french and I might make some mistakes. My wife wanted to replace her MY2013 Renault Koleos Bose Edition with something new. After 1 week looking around, we got a great deal on a MY2017 Outlander PHEV demo car, with barely 9000km (5600mi) on it, and 1 year old registration. Mint cosmetic condition, drives great, no visible problem. Plus, it was at the Mitsubishi local dealer, so we've gone for it. The order was signed on May 25th. The vendor was in a hurry to deliver the vehicle because the end of month was coming, but we took some time to find the best financing option (it's a professional use lease, she's a visiting nurse) because the goal is to trade the car around 2 years later and so on.
On Thursday, July 6th, the vehicle was delivered. First, they forgot to plan the annual service that they said would be done before delivery, so we've booked on the 18th to do it. Plus, the battery wasn't charged, I was a little disappointed by this. The day the order was signed the battery wasn't charged neither. Well, we've traded the old car, took the new, called insurance and went on the road. First, stopped for lunch after a 15 minute drive, it went fine. Then, went home, 30+ minutes drive, well, went fine. Parked, plugged the 10A (2,3kw) supplied charger to try, car charging, went OK.
Here comes the problems. 1 hour later, I stop the charge using the "manual stop" button on the charger, unplug the car (barely 20% charge), and go for a drive to pickup our son at daycare. I go full EV mode, and after leaving home there's 3km flat (yet twisty) and then 4 kilometers downhill (twisty too) before reaching highway, so I've put in B mode, and was switching between B3 and B5 mode. Then, after 2km downhill, when taking a turn, regen braking suddenly ceased (surprise), and "EV System service required, stop safely" appeared on the instrument cluster. Then, RBS service required was alternating on the display with the former alert. The orange car with an exclamation mark, along with the orange RBS light was steady on.
So, I've pulled on the side to stop, switch the car off, look around, breathe, switch on the car (normal mode) and drive away. After maybe 20 meters, the warnings came again. Well, I had to pickup my son, so I was like "whatever, no red "stop" warning, I'll go on". And I drove. Till I reached highway, saw that there was no power, I was taking 60km/h (35mph) at most and the ICE wasn't starting. Remember, I was low on battery so I realised I wasn't going to make it to destination. I pulled to the side and called dealer to book a courtesy car, and assistance to be towed to dealer.
After 15 minutes on phone, I started vehicle back to have some AC/power windows and see if the warning magically disappeared. And yes, they disappeared. So, I tried to drive, and after 2km I called assistance to cancel towing, went to pickup my son with the car, called the dealer to tell I'll come on the next morning after dropping my son to the daycare. The rest of the day drives went OK, I even make it home, charged the car at maybe 75%, and went to a drive before sleeping, to see if EV will defeat again. Nothing happened, car drove seamlessly. EV, Save, Charge, WOT, everything worked flawlessly. Went home, plugged the car, went to bed.
The next morning, unplug (100% charge), go to daycare, go to dealer, drop the car to the dealer so he'll have a look at it and do the annual service. On top of that, I mention that there's a glitch on the carplay head unit, I can't disable the auto reset of the driving statistics (EV%, fuel consumption, electric consumption). I'll make a topic about it when I'll get the car back (if I ever will).
On the end of the day, dealer called me to say that they've maybe found a bad seal on a electric motor and it will be replaced on next Monday.
Today (Tuesday), dealer called to tell even if they took it for a 1 hour test drive on monday, that when he took the car from the garage to the parking so I can come to pick it up, the alerts came back. Now looking forward. Wife's driving the courtesy car at work (Suzuki Vitara 1.6 GDI 6AT), and starts to be impatient about getting her new car back.
Any thoughts ? I'll update thread as the story goes.
Before talking about the problem I'm having with our "new" MY'17 Outlander PHEV, I'm gonna introduce myself (and our PHEV) since I'm new here (been browsing since 2 weeks ago).
First, please apologize if my English sounds strange sometimes, I'm french and I might make some mistakes. My wife wanted to replace her MY2013 Renault Koleos Bose Edition with something new. After 1 week looking around, we got a great deal on a MY2017 Outlander PHEV demo car, with barely 9000km (5600mi) on it, and 1 year old registration. Mint cosmetic condition, drives great, no visible problem. Plus, it was at the Mitsubishi local dealer, so we've gone for it. The order was signed on May 25th. The vendor was in a hurry to deliver the vehicle because the end of month was coming, but we took some time to find the best financing option (it's a professional use lease, she's a visiting nurse) because the goal is to trade the car around 2 years later and so on.
On Thursday, July 6th, the vehicle was delivered. First, they forgot to plan the annual service that they said would be done before delivery, so we've booked on the 18th to do it. Plus, the battery wasn't charged, I was a little disappointed by this. The day the order was signed the battery wasn't charged neither. Well, we've traded the old car, took the new, called insurance and went on the road. First, stopped for lunch after a 15 minute drive, it went fine. Then, went home, 30+ minutes drive, well, went fine. Parked, plugged the 10A (2,3kw) supplied charger to try, car charging, went OK.
Here comes the problems. 1 hour later, I stop the charge using the "manual stop" button on the charger, unplug the car (barely 20% charge), and go for a drive to pickup our son at daycare. I go full EV mode, and after leaving home there's 3km flat (yet twisty) and then 4 kilometers downhill (twisty too) before reaching highway, so I've put in B mode, and was switching between B3 and B5 mode. Then, after 2km downhill, when taking a turn, regen braking suddenly ceased (surprise), and "EV System service required, stop safely" appeared on the instrument cluster. Then, RBS service required was alternating on the display with the former alert. The orange car with an exclamation mark, along with the orange RBS light was steady on.
So, I've pulled on the side to stop, switch the car off, look around, breathe, switch on the car (normal mode) and drive away. After maybe 20 meters, the warnings came again. Well, I had to pickup my son, so I was like "whatever, no red "stop" warning, I'll go on". And I drove. Till I reached highway, saw that there was no power, I was taking 60km/h (35mph) at most and the ICE wasn't starting. Remember, I was low on battery so I realised I wasn't going to make it to destination. I pulled to the side and called dealer to book a courtesy car, and assistance to be towed to dealer.
After 15 minutes on phone, I started vehicle back to have some AC/power windows and see if the warning magically disappeared. And yes, they disappeared. So, I tried to drive, and after 2km I called assistance to cancel towing, went to pickup my son with the car, called the dealer to tell I'll come on the next morning after dropping my son to the daycare. The rest of the day drives went OK, I even make it home, charged the car at maybe 75%, and went to a drive before sleeping, to see if EV will defeat again. Nothing happened, car drove seamlessly. EV, Save, Charge, WOT, everything worked flawlessly. Went home, plugged the car, went to bed.
The next morning, unplug (100% charge), go to daycare, go to dealer, drop the car to the dealer so he'll have a look at it and do the annual service. On top of that, I mention that there's a glitch on the carplay head unit, I can't disable the auto reset of the driving statistics (EV%, fuel consumption, electric consumption). I'll make a topic about it when I'll get the car back (if I ever will).
On the end of the day, dealer called me to say that they've maybe found a bad seal on a electric motor and it will be replaced on next Monday.
Today (Tuesday), dealer called to tell even if they took it for a 1 hour test drive on monday, that when he took the car from the garage to the parking so I can come to pick it up, the alerts came back. Now looking forward. Wife's driving the courtesy car at work (Suzuki Vitara 1.6 GDI 6AT), and starts to be impatient about getting her new car back.
Any thoughts ? I'll update thread as the story goes.