NightPHEVer
Well-known member
I have mentioned this phenomenon before but, does anybody know of any UK insurance provider which is totally on board and in agreement with Mitsubishi First when it comes to agreeing to use genuine Mitsubishi parts and main dealer repair facilities? I ask this as I'll have to renew my insurance soon and my current insurer - a well known insurance provider who regularly advertise on TV, possibly with a nautical theme - definitely don't agree with Mitsubishi on this point.
When I recently phoned a Mercedes Benz main dealership the message that was played while I was waiting was promoting precisely the same service (obviously MB's version not Mitsubishi) ie. contact MB first not your insurance provider. I'm still not entirely clear if the very act of doing this wouldn't in fact endanger the contract you already have with your insurance provider - ie. contact them immediately in any circumstances that might involve a claim by you or anybody else regarding your insurance policy.
Here's my earlier message that was originally on the 'My car hit while parked' post:
"If for any reason anybody in the UK feels the urge to contact 'Mitsubishi First' (or MAP the same thing?) regarding any insurance claim I strongly recommend that you enquire of Mitsubishi First, very carefully, that your particular insurance provider is fully ‘on board’ and are totally in agreement with Mitsubishi First in all respects, when it comes to any repair claim. Quite how you'd know whether this is the case or not before the event I’m none too sure. A read of your insurers policy guide will clarify that likelyhood. Maybe enquire of your insurer whether or not they recognise the phenomenon that is Mitsubish First when you take out the policy? If you read the promotional material from Mitsubishi First you’ll see what I mean regarding the idea that you contact them and not your insurer - which may or may not be a good idea, in my experience I’m really not sure. I’m no lawyer but presumably your legal agreement is with your insurer, to whom you have paid money.
In fact I would recommend that you read your insurer's policy guide very carefully (be prepared for a few surprises perhaps!) if you imagine that using genuine Mitsubishi parts and an approved Mitsubishi repair shop, is a realistic possibility. Based on recent experience of a windscreen claim, all I can say is that your insurance provider might not agree. Mitsubishi First made a bit of a mistake with my enquiry and subsequent claim, but did rectify their mistake to my complete satisaction. This ‘mistake' did cost them a bit though. I do now have a genuine Mitsubishi replacement windscreen with genuine Mitsubishi seals and clips, fitted at a Mitsubishi dealer (£833 inc vat!). But my insurance company were not at all willing to pay for it.
This unwillingness on the part of some insurers to use genuine manufacturers' parts and repair shops may explain why certain insurance policies are a lot cheaper than others. Maybe you are ‘within your rights to request’ but I’m not sure whether the insurance provider has to take any notice of that request. It would seem that there could well be some ongoing disagreement between car manufacturers (not just Mitsubishi) and insurance providers when it comes to the use of genuine manufacturers' parts and repairs".
When I recently phoned a Mercedes Benz main dealership the message that was played while I was waiting was promoting precisely the same service (obviously MB's version not Mitsubishi) ie. contact MB first not your insurance provider. I'm still not entirely clear if the very act of doing this wouldn't in fact endanger the contract you already have with your insurance provider - ie. contact them immediately in any circumstances that might involve a claim by you or anybody else regarding your insurance policy.
Here's my earlier message that was originally on the 'My car hit while parked' post:
"If for any reason anybody in the UK feels the urge to contact 'Mitsubishi First' (or MAP the same thing?) regarding any insurance claim I strongly recommend that you enquire of Mitsubishi First, very carefully, that your particular insurance provider is fully ‘on board’ and are totally in agreement with Mitsubishi First in all respects, when it comes to any repair claim. Quite how you'd know whether this is the case or not before the event I’m none too sure. A read of your insurers policy guide will clarify that likelyhood. Maybe enquire of your insurer whether or not they recognise the phenomenon that is Mitsubish First when you take out the policy? If you read the promotional material from Mitsubishi First you’ll see what I mean regarding the idea that you contact them and not your insurer - which may or may not be a good idea, in my experience I’m really not sure. I’m no lawyer but presumably your legal agreement is with your insurer, to whom you have paid money.
In fact I would recommend that you read your insurer's policy guide very carefully (be prepared for a few surprises perhaps!) if you imagine that using genuine Mitsubishi parts and an approved Mitsubishi repair shop, is a realistic possibility. Based on recent experience of a windscreen claim, all I can say is that your insurance provider might not agree. Mitsubishi First made a bit of a mistake with my enquiry and subsequent claim, but did rectify their mistake to my complete satisaction. This ‘mistake' did cost them a bit though. I do now have a genuine Mitsubishi replacement windscreen with genuine Mitsubishi seals and clips, fitted at a Mitsubishi dealer (£833 inc vat!). But my insurance company were not at all willing to pay for it.
This unwillingness on the part of some insurers to use genuine manufacturers' parts and repair shops may explain why certain insurance policies are a lot cheaper than others. Maybe you are ‘within your rights to request’ but I’m not sure whether the insurance provider has to take any notice of that request. It would seem that there could well be some ongoing disagreement between car manufacturers (not just Mitsubishi) and insurance providers when it comes to the use of genuine manufacturers' parts and repairs".