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 Post subject: Charging cable fault - Mitsubishi not honouring warranty
PostPosted: Thu Aug 09, 2018 3:51 am 
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Joined: Wed Aug 10, 2016 6:55 am
Posts: 15
Morning all

I've a 66 plate PHEV, which is on a three year lease. I charge it daily on a regular IP66 13A socket I had installed on my driveway. The charge cable plug has always got quite hot when charging. There is a hook to hang it from, as per instructions.

I've just spotted that the plug has scorch marks on it - it looks for all the world like current has been arcing out of the plug socket and into the live pin.

Just heard from my local Mitsubishi dealer (not the dealer who supplied it - my lease company used one that's miles away) that Mitsubishi UK will not replace or repair the cable under warranty and my only option is to buy a new cable.

I'm not sure what my next step is here. Should I be taking this up with Mitsubishi UK as the warrantor, or the distant dealer as the supplier, or my lease company who I actually have a contract with? I am damned if I'm buying a new £800 cable for the sake of a dodgy plug!

Cheers
Jamie


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 Post subject: Re: Charging cable fault - Mitsubishi not honouring warranty
PostPosted: Thu Aug 09, 2018 4:01 am 
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Joined: Mon Dec 16, 2013 1:18 pm
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Location: Netherlands
The first responsible is the company that supplied your car. If you don’t het a satiafactory respondenten, take it to the small claims Court. A charger should not cost 800 GBP. A third party one, like Ratio costs half and is better. And they are very good with guaranty.

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 Post subject: Re: Charging cable fault - Mitsubishi not honouring warranty
PostPosted: Thu Aug 09, 2018 5:04 am 
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Joined: Wed Aug 10, 2016 6:55 am
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Cheers, Jaap. I've just ipcked the car up; photo of the problem below.

It looks to me like the fault is the plug itself, and nothing 'further down' the chain. The dealer showed me a bulletin from Mitsubishi, explicitly stating that this problem (with a very similarly burned plug) was not to be treated as a warranty repair. Clearly this is not the first time they've seen this!

I think I've got a tricky decision to make now. I could call my lease company, tell them that there's a problem with the vehicle they supplied, and ask them to replace or repair the charger. I have a bad feeling that this leads to me being pushed from lease company to supplying dealer to Mitsubishi UK, with no-one wanting to take responsibility for it, and ends with me taking my lease company to the SCC.

Or I could just go get a black plug, cut the old one off, and replace it. I mean, it's just a plug, isn't it? But then I find myself wondering what happens in fifteen months when I hand the car back and they notice a non-official repair job.

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 Post subject: Re: Charging cable fault - Mitsubishi not honouring warranty
PostPosted: Thu Aug 09, 2018 6:17 am 
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Joined: Thu May 17, 2018 4:37 pm
Posts: 28
This is an exemple why I buy cars and not lease them. I am unable to be afraid of a dent, scratch, malfunction or cannot do modifications on a car during 3 or 4 years. The stress involved is greater than the money saved, especially when the interest rate is low.
If I were you, I will change the plug for a black high quality one, to be sure to skip a potential fire of your house or car.
I suggest to plug the charger first and the car after, it will reduce the possibility of an arc like yours.


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 Post subject: Re: Charging cable fault - Mitsubishi not honouring warranty
PostPosted: Thu Aug 09, 2018 6:55 am 
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Joined: Tue Jan 12, 2016 6:37 am
Posts: 498
Location: Bucks
Andrev wrote:
This is an exemple why I buy cars and not lease them. I am unable to be afraid of a dent, scratch, malfunction or cannot do modifications on a car during 3 or 4 years. The stress involved is greater than the money saved, especially when the interest rate is low.

I agree in principle, but in the UK corporate vehicles are almost invariably leased and employees get no say in the matter. And for EVs the savings on a corporate lease can amount to thousands of pounds, because of tax benefits.

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 Post subject: Re: Charging cable fault - Mitsubishi not honouring warranty
PostPosted: Thu Aug 09, 2018 7:49 am 
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Joined: Thu Aug 09, 2018 7:39 am
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Chris, I had the exact same problem with a 2014 G4H, out of warranty so no fear. I measured the plug temperature at > 70ºC which is well over spec for PVC parts. I considered opening the main box to replace the mains side of the cable but abandoned that idea. The lady is not for turning and that box is not for opening. I cut off the plug and replaced with a really good quality black rubber one rated for continuous use at 13 Amps. Temperature is now about 30ºC. Problem solved. I don't think anyone would notice the difference.
Ned


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 Post subject: Re: Charging cable fault - Mitsubishi not honouring warranty
PostPosted: Thu Aug 09, 2018 7:59 am 
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Joined: Fri May 04, 2018 7:17 am
Posts: 26
As it is leased and you are concerned about the plug, get any friendly electrician to fit a plug for you and provide an invoice for a 'professional installation', you are then covered. I do doubt they would notice either way as some lease companies seem genuinely surprised the car can be charged and even try and offer the PHEV with 7 seats as an option.


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 Post subject: Re: Charging cable fault - Mitsubishi not honouring warranty
PostPosted: Thu Aug 09, 2018 8:35 am 
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Joined: Mon Aug 15, 2016 10:43 am
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Location: Inverness, Scotland, UK. 2014 GX4h with clear rear light lenses.
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I charge it daily on a regular IP66 13A socket I had installed on my driveway


It might be worth changing the socket too as this could either have been a bit suspect in the first place, or is now because it's got too hot. This sort of overheating appears to occur because either the quality of the socket or plug is suspect, or the fit/connection between the two is a bit slack for some reason, allowing it to arc across any tiny gaps there might be.


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 Post subject: Re: Charging cable fault - Mitsubishi not honouring warranty
PostPosted: Thu Aug 09, 2018 8:51 am 
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Joined: Mon Dec 01, 2014 11:30 am
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Location: Netherlands, Utrecht area
Indeed I would suspect a bad contact between plug and socket causing high resistance on the contract surface with too high temperature as a result. In these cases imho the more likely cause is the socket, nor the plug. With all due respect, with that in mind I can see why they don't want to replace it for you.


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 Post subject: Re: Charging cable fault - Mitsubishi not honouring warranty
PostPosted: Thu Aug 09, 2018 10:36 am 
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Joined: Wed Aug 10, 2016 6:55 am
Posts: 15
Thanks for all the advice.

It's a good (£25) socket from MK; I guess they are not immune to manufacturing errors, though. I've just run the charger for ten minutes; plug became noticeably warm. I then ran a 2000w heater for the same time; this was significantly less warm.

The fuse is still working, but getting it out of the plug took pliers. Some of the internal plastic has melted onto the fuse.

These two facts rather point to the problem being a crappy connection within the plug, don't they? And thinking about it, I've noticed it being warm when plugged into other people's sockets too.

What to do now? My contract is with an independant lease firm, not direct with Mitsubishi. I can easily go and raise merry hell with my local dealer, but really they've done nothing wrong - they've just diagnosed the problem and told me that Mitsubishi UK decline to pay for fixing it. The lease firm and the supplying dealer are both hundreds of miles away.

Part of me wants to take this back to Mitsubishi because I think they are behaving really badly here - go to trading standards, social media, etc. But actually I just want an easy life, and I already have one small claims court case with a car dealer (that's another story) ongoing. Ironically I chose to lease this time precisely because I was sick of the aggro of buying and selling...

I think I'm going to write to the lease company and explain that there is a fault, that MUK have refused to have anything to do with it, and that from a legal point of view my next move should be to ask them to rectify it. And then offer to fix the issue myself, subject to their agreeing not to kick up any fuss at hand-over time. If a new plug still gets worryingly warm I'll replace the socket.


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