Mitsubishi Outlander PHEV Forum

It is currently Sun Jun 24, 2018 3:26 pm

All times are UTC - 8 hours [ DST ]




Post new topic Reply to topic  [ 6 posts ] 
Author Message
 Post subject: EV system service required,Stop safely,RBS service required
PostPosted: Tue Jun 12, 2018 4:04 am 
Offline

Joined: Tue Jun 12, 2018 3:18 am
Posts: 8
Hi,

Before talking about the problem I'm having with our "new" MY'17 Outlander PHEV, I'm gonna introduce myself (and our PHEV) since I'm new here (been browsing since 2 weeks ago).

First, please apologize if my English sounds strange sometimes, I'm french and I might make some mistakes. My wife wanted to replace her MY2013 Renault Koleos Bose Edition with something new. After 1 week looking around, we got a great deal on a MY2017 Outlander PHEV demo car, with barely 9000km (5600mi) on it, and 1 year old registration. Mint cosmetic condition, drives great, no visible problem. Plus, it was at the Mitsubishi local dealer, so we've gone for it. The order was signed on May 25th. The vendor was in a hurry to deliver the vehicle because the end of month was coming, but we took some time to find the best financing option (it's a professional use lease, she's a visiting nurse) because the goal is to trade the car around 2 years later and so on.

On Thursday, July 6th, the vehicle was delivered. First, they forgot to plan the annual service that they said would be done before delivery, so we've booked on the 18th to do it. Plus, the battery wasn't charged, I was a little disappointed by this. The day the order was signed the battery wasn't charged neither. Well, we've traded the old car, took the new, called insurance and went on the road. First, stopped for lunch after a 15 minute drive, it went fine. Then, went home, 30+ minutes drive, well, went fine. Parked, plugged the 10A (2,3kw) supplied charger to try, car charging, went OK.

Here comes the problems. 1 hour later, I stop the charge using the "manual stop" button on the charger, unplug the car (barely 20% charge), and go for a drive to pickup our son at daycare. I go full EV mode, and after leaving home there's 3km flat (yet twisty) and then 4 kilometers downhill (twisty too) before reaching highway, so I've put in B mode, and was switching between B3 and B5 mode. Then, after 2km downhill, when taking a turn, regen braking suddenly ceased (surprise), and "EV System service required, stop safely" appeared on the instrument cluster. Then, RBS service required was alternating on the display with the former alert. The orange car with an exclamation mark, along with the orange RBS light was steady on.

So, I've pulled on the side to stop, switch the car off, look around, breathe, switch on the car (normal mode) and drive away. After maybe 20 meters, the warnings came again. Well, I had to pickup my son, so I was like "whatever, no red "stop" warning, I'll go on". And I drove. Till I reached highway, saw that there was no power, I was taking 60km/h (35mph) at most and the ICE wasn't starting. Remember, I was low on battery so I realised I wasn't going to make it to destination. I pulled to the side and called dealer to book a courtesy car, and assistance to be towed to dealer.

After 15 minutes on phone, I started vehicle back to have some AC/power windows and see if the warning magically disappeared. And yes, they disappeared. So, I tried to drive, and after 2km I called assistance to cancel towing, went to pickup my son with the car, called the dealer to tell I'll come on the next morning after dropping my son to the daycare. The rest of the day drives went OK, I even make it home, charged the car at maybe 75%, and went to a drive before sleeping, to see if EV will defeat again. Nothing happened, car drove seamlessly. EV, Save, Charge, WOT, everything worked flawlessly. Went home, plugged the car, went to bed.

The next morning, unplug (100% charge), go to daycare, go to dealer, drop the car to the dealer so he'll have a look at it and do the annual service. On top of that, I mention that there's a glitch on the carplay head unit, I can't disable the auto reset of the driving statistics (EV%, fuel consumption, electric consumption). I'll make a topic about it when I'll get the car back (if I ever will).
On the end of the day, dealer called me to say that they've maybe found a bad seal on a electric motor and it will be replaced on next Monday.

Today (Tuesday), dealer called to tell even if they took it for a 1 hour test drive on monday, that when he took the car from the garage to the parking so I can come to pick it up, the alerts came back. Now looking forward. Wife's driving the courtesy car at work (Suzuki Vitara 1.6 GDI 6AT), and starts to be impatient about getting her new car back.

Any thoughts ? I'll update thread as the story goes.


Top
 Profile  
 
 Post subject: Re: EV system service required,Stop safely,RBS service requi
PostPosted: Tue Jun 12, 2018 7:54 am 
Offline

Joined: Mon Dec 16, 2013 1:18 pm
Posts: 3479
Location: Netherlands
It sounds like corrupted firmware. Your dealer possibly needs to hook the car into the central service unit in Tokyo. It happened to me when I had a weird failure; the factory found some corrupted scripts in the software, reloaded the firmware and the problem never reappeared.

_________________
www.jaapvphotography.eu
www.l-camera-forum.com


Instyle+ 2013
Titanium Grey
Off-white leather
Body kit
Protection kit
TPMS
Skidplates


Top
 Profile  
 
 Post subject: Re: EV system service required,Stop safely,RBS service requi
PostPosted: Tue Jun 12, 2018 8:17 am 
Offline

Joined: Tue Jun 12, 2018 3:18 am
Posts: 8
jaapv wrote:
It sounds like corrupted firmware. Your dealer possibly needs to hook the car into the central service unit in Tokyo. It happened to me when I had a weird failure; the factory found some corrupted scripts in the software, reloaded the firmware and the problem never reappeared.


Interesting ! I just made a run at the dealer to meet the service manager who supervised the case. I wanted to know the stored DTC but I still haven’t got an eye on it. They told me it wasn’t a specific code, more something like a general EV system malfunction.

He also told me that after this morning failure they’ done a BMS reset and the fault disappeared immediately, then he drove it to lunch and that he’ll keep it till the end of week so if it fail, it’s with him, not us. I agreed that if it goes well, I’ll come on Monday to get the car back and return the Vitara, since the workweek of my wife will be over.

I think I understood the seal replaced was the one to drive battery access panel.


Top
 Profile  
 
 Post subject: Re: EV system service required,Stop safely,RBS service requi
PostPosted: Thu Jun 14, 2018 7:40 am 
Offline

Joined: Tue Jun 12, 2018 3:18 am
Posts: 8
Service rep called this afternoon to tell he’ll stop extensive test driving because the vehicle now works normally, and I can come pick it up.

I asked if the fixed the auto-reset deactivation problem. He had no clue. I told him how to check and that I’ll come on Monday to pick up car if this feature is fixed or a backorder for a fix made.

Maybe I’m PITA for them at the dealer but I just want a vehicle that works as expected


Top
 Profile  
 
 Post subject: Re: EV system service required,Stop safely,RBS service requi
PostPosted: Mon Jun 18, 2018 2:46 pm 
Offline

Joined: Sun Feb 11, 2018 11:57 am
Posts: 40
This is exactly what happened on my first PHEV test drive (we didn't buy that car) I assume the issue related to the spark plug recall as the Ice did not kick in and the car got slower and slower. We were not impressed with the dealer and shopped elsewhere. The aux battery was also dead at the beginning of the drive so needed jump starting. Ask about spark plug recall and get the aux battery tested.

Steve

_________________
MY14 White GX4H


Top
 Profile  
 
 Post subject: Re: EV system service required,Stop safely,RBS service requi
PostPosted: Sun Jun 24, 2018 8:28 am 
Offline

Joined: Tue Jun 12, 2018 3:18 am
Posts: 8
Hi, some feedback.

I collected the fixed vehicle on Monday. Seems fixed, dealer EV tech said that he found one drive battery terminal dirty, cleaned it.

We then made almost 1000 kilometers so far, everything’s working great. Amazing EV range for an hybrid.

As for the auto-reset thing, it’s a feature. Once toggled one time, it initializes another set of permanent data, that you can display everytime you toggle the button.


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 6 posts ] 

All times are UTC - 8 hours [ DST ]


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
© Mitsubishi Outlander PHEV Forum - part of the MyElectricCarForums.com Group