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 Post subject: Re: Charging cable fault - Mitsubishi not honouring warranty
PostPosted: Thu Aug 09, 2018 11:25 am 
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Joined: Mon Dec 01, 2014 11:30 am
Posts: 3137
Location: Netherlands, Utrecht area
'Our'(Dutch) plugs are far less complex. No fuse, no temperature sensors. Far less chance of internal issues. Maybe my (fortunately humble) opinion doesn't apply to UK plugs ;)


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 Post subject: Re: Charging cable fault - Mitsubishi not honouring warranty
PostPosted: Thu Aug 09, 2018 1:05 pm 
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Joined: Mon Dec 16, 2013 1:18 pm
Posts: 3627
Location: Netherlands
jamiewakeham wrote:
Thanks for all the advice.

It's a good (£25) socket from MK; I guess they are not immune to manufacturing errors, though. I've just run the charger for ten minutes; plug became noticeably warm. I then ran a 2000w heater for the same time; this was significantly less warm.

The fuse is still working, but getting it out of the plug took pliers. Some of the internal plastic has melted onto the fuse.

These two facts rather point to the problem being a crappy connection within the plug, don't they? And thinking about it, I've noticed it being warm when plugged into other people's sockets too.

What to do now? My contract is with an independant lease firm, not direct with Mitsubishi. I can easily go and raise merry hell with my local dealer, but really they've done nothing wrong - they've just diagnosed the problem and told me that Mitsubishi UK decline to pay for fixing it. The lease firm and the supplying dealer are both hundreds of miles away.

Part of me wants to take this back to Mitsubishi because I think they are behaving really badly here - go to trading standards, social media, etc. But actually I just want an easy life, and I already have one small claims court case with a car dealer (that's another story) ongoing. Ironically I chose to lease this time precisely because I was sick of the aggro of buying and selling...

I think I'm going to write to the lease company and explain that there is a fault, that MUK have refused to have anything to do with it, and that from a legal point of view my next move should be to ask them to rectify it. And then offer to fix the issue myself, subject to their agreeing not to kick up any fuss at hand-over time. If a new plug still gets worryingly warm I'll replace the socket.
That sounds very sensible. The alternative is surely to simply replace the plug and let sleeping dogs lie. I doubt very much whether anybody from the lease firm would notice or care.

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 Post subject: Re: Charging cable fault - Mitsubishi not honouring warranty
PostPosted: Fri Aug 10, 2018 1:49 am 
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Joined: Tue Aug 05, 2014 1:32 pm
Posts: 1575
And even if the lease company did complain then you can always threaten them with the Health & Safety at Work Act - makes individual employees personally liable. :lol:


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 Post subject: Re: Charging cable fault - Mitsubishi not honouring warranty
PostPosted: Sun Aug 12, 2018 5:43 am 
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Joined: Wed Aug 10, 2016 6:55 am
Posts: 14
So. My lease company were perfectly happy for me to replace the plug myself. I've just given the car a full charge, and it is barely warm - the old one would have been really quite hot by the end of the process.

It is utterly clear to me that the original plug has been faulty right from day one.

Mitsubishi have given their dealer network a photo of a plug that looked just like mine and explicitly stated that this is not a warranty issue, and the only action the dealer can take is to order a replacement cable. I'm going to have a bit of a chat with them about this now.


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 Post subject: Re: Charging cable fault - Mitsubishi not honouring warranty
PostPosted: Sun Aug 12, 2018 9:27 pm 
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Joined: Wed Nov 22, 2017 12:36 am
Posts: 153
Location: Austria
jamiewakeham wrote:
... I think I'm going to ...


If I were on your place and have this topic, I would not worry about all legeal aspects and simply do the technical repair as needed.


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 Post subject: Re: Charging cable fault - Mitsubishi not honouring warranty
PostPosted: Thu Sep 20, 2018 7:39 am 
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Joined: Wed Aug 10, 2016 6:55 am
Posts: 14
So I did the obvious thing and replaced the plug, once I had permission to do so from the lease company who technically own the car. Problem utterly solved: it no longer gets hot while charging. Having removed it I examined the old plug and found that parts of it had internally melted around the fuse.

I've written to Mitsubishi UK and asked for an apology for their not honouring their warranty, and for them to withdraw the bulletin so that no-one else with the same problem gets fobbed off with an £800 bill.

They've got back to me. They are offering to replace my whole charger as an act of 'goodwill'. I've pointed out that I don't want a new charger as mine is now working perfectly, thanks very much. They have then said that my modifications will invalidate the warranty and that I have 30 days in which to accept the new charger. It is not yet clear to me whether they are threatening to invalidate the charger's warranty or the whole car's.

They've also said that they will not withdraw this bulletin (which I should never have been shown) and that the dealer initially didn't offer to replace the charger because it was 'not possible to determine' that it was a manufacturing defect (absolute rubbish - the dealer took one look and said 'we're not allowed to take this because it says so here').

So, my dilemma. Do I accept the goodwill charger, which I very much imagine will come with a non-disclosure agreement attached to it? Or do I ask Mitsubishi to confirm that they are threatening to invalidate my warranty for the sake of an aftermarket plug, and then see what the Guardian's consumer champoins or Honest John want to make of it? I just hate the idea that they are getting away with this with other people.


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 Post subject: Re: Charging cable fault - Mitsubishi not honouring warranty
PostPosted: Thu Sep 20, 2018 11:10 pm 
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Joined: Tue Aug 05, 2014 1:32 pm
Posts: 1575
As you have pointed out - you don't own the car, so you must accept their offer unless the lease company agrees otherwise.


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 Post subject: Re: Charging cable fault - Mitsubishi not honouring warranty
PostPosted: Fri Sep 21, 2018 2:05 am 
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Joined: Wed Aug 10, 2016 6:55 am
Posts: 14
I think my plan of action is:

1) write to lease company and explain the situation. They did give me permission to change the plug, but faced with Mitsubishi threatening to invalidate warranty I am quite sure they will instruct me to accept the new charger.

2) write to Mitsubishi to ascertain exactly what they mean by invalidating warranty - of the charger or of the whole car. Not that it'll make much difference but I'm interested to know.

3) once I have the new charger, go to motoring press.

Having absolutely loved the car for almost two years, and sung its praises to all who'd listen, this has seriously soured my relationship with Mitsubishi. I can't help wonder how many people have handed over £800 for a new charger.


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