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Phone app won't connect to car

Posted: Thu Sep 15, 2022 11:47 am
by Fjpod
I have a 2020 Outlander phev, USA. The app is pretty miserable but it used to work for me. I tried searching the forum but couldn't find a topic related to mine.

I had trouble with my phone and had to reset it. Since then I have not been able to reconnect my car to my phone. I followed all the steps in the manual. I took it to the dealer and about 5 different employees there could not do it either. They tried calling MM directly for me, but they got nowhere.

Has anyone here had this problem? Thanks in advance.

Re: Phone app won't connect to car

Posted: Thu Sep 15, 2022 2:34 pm
by greendwarf
Silly question, but did you delete your 'phone before trying to add it again? :idea:

Re: Phone app won't connect to car

Posted: Fri Sep 16, 2022 5:27 am
by Fjpod
My phone had a complete factory reset. The Mitsubishi app was added again, but it will not connect to the car.

Re: Phone app won't connect to car

Posted: Sat Sep 17, 2022 2:32 am
by greendwarf
No, not the 'phone itself. Did you delete the 'phone record from the car's memory, as presumably you can't have the same IMEI registered twice?

Re: Phone app won't connect to car

Posted: Sat Sep 17, 2022 8:18 am
by ThudnBlundr
Have a look at Richi's FAQ - section E. You can only have 2 devices stored by the car. As your phone is now "new", you may need to remove both the old ones before you can add a "new" one

Re: Phone app won't connect to car

Posted: Mon Oct 24, 2022 10:41 am
by Fjpod
Hi. Sorry for not getting back to all of you who were nice enough to respond.

Is there a specific place on the center console screen where you delete a phone?

Re: Phone app won't connect to car

Posted: Tue Oct 25, 2022 12:47 am
by littlescrote
No. There's a specific sequence to follow with the lock/unlock etc. You have been given a link to it above, and a quick google will also take you directly to Mitsubishi help pages where they give you a step by step.

Re: Phone app won't connect to car

Posted: Thu Oct 27, 2022 1:34 am
by Nibbo
Fjpod wrote: Mon Oct 24, 2022 10:41 am Is there a specific place on the center console screen where you delete a phone?
Click on the link in the post by @ThudnBlundr
There are detailed instructions to reset the Wi-fi unit which will deregister all previously connected phones.