oscarmax
Posts: 149
Joined: Sat Oct 27, 2018 3:47 am

Display Screen Problems

Our 2020 UK model display screen is starting to play up, the problem would appear to have an intermediate, however the problem is becoming more frequent.

If I press the the display to access the certain function is does not respond, I basically have to switch off and try again, however on the odd occasion even this has not worked.
Mitsubishi Outlander 2.4 PHEV Design 2020 Towing a Swift Conqueror 480 2016 1500kg

Please be patient I suffered a brain injury several years ago and get confused at times
AlbertTatlock
Posts: 10
Joined: Sat Dec 24, 2022 4:33 am

Re: Display Screen Problems

See my thread from a couple of days ago about charging issues. I am now convinced the display unit has issues. I will report back later when the car has been into the local dealer for investigation. It's a 2020 vehicle also.
nrayanov
Posts: 51
Joined: Sun Oct 16, 2022 1:59 pm

Re: Display Screen Problems

Is it possible for you to record a video of the issue you're experiencing? Have you recently taken your vehicle to the dealer for a software update?
AlbertTatlock
Posts: 10
Joined: Sat Dec 24, 2022 4:33 am

Re: Display Screen Problems

nrayanov wrote: Tue Jan 03, 2023 12:08 am Is it possible for you to record a video of the issue you're experiencing? Have you recently taken your vehicle to the dealer for a software update?
I have recorded the screen scrolling through menus without being touched, yes. The car is going into the dealer later this week. I will report back what they say.
oscarmax
Posts: 149
Joined: Sat Oct 27, 2018 3:47 am

Re: Display Screen Problems

PHEV booked in at the main service dealer 1st February apparently Mitsubishi are fully aware of the fault, initially they carryout a software update, if that does not cure the problem a new SDA2 head unit
Mitsubishi Outlander 2.4 PHEV Design 2020 Towing a Swift Conqueror 480 2016 1500kg

Please be patient I suffered a brain injury several years ago and get confused at times
AlbertTatlock
Posts: 10
Joined: Sat Dec 24, 2022 4:33 am

Re: Display Screen Problems

oscarmax wrote: Tue Jan 03, 2023 11:04 am PHEV booked in at the main service dealer 1st February apparently Mitsubishi are fully aware of the fault, initially they carryout a software update, if that does not cure the problem a new SDA2 head unit
Thanks. Wierd that it's taken two and half years to be a problem. Timed charging has always been reliable until recently. At first I thought it was a charger fault, but it's 100% a car problem for certain. I shall see what the Mitsubishi garage says and will report back.
Pullo
Posts: 1
Joined: Wed Jan 18, 2023 7:45 am

Re: Display Screen Problems

My Outlander PHEV display screen problems started about 3 weeks ago. The screen froze and I couldn’t do anything at all. The touch screen function had failed. It has progressively worse with the screen scrolling itself and I’m not touching anything. Today was a new issue, it has started randomly phoning people on my phone contacts list as I’m driving and not touching either my phone or the screen, very embarrassing!!
AlbertTatlock
Posts: 10
Joined: Sat Dec 24, 2022 4:33 am

Re: Display Screen Problems

Pullo wrote: Wed Jan 18, 2023 7:55 am My Outlander PHEV display screen problems started about 3 weeks ago. The screen froze and I couldn’t do anything at all. The touch screen function had failed. It has progressively worse with the screen scrolling itself and I’m not touching anything. Today was a new issue, it has started randomly phoning people on my phone contacts list as I’m driving and not touching either my phone or the screen, very embarrassing!!
Mine isn't phoning anyone just yet but the behaviour is the same. I am waiting for the dealer to obtain a new touch screen unit.
oscarmax
Posts: 149
Joined: Sat Oct 27, 2018 3:47 am

Re: Display Screen Problems

Dealer has informed customers have been waiting well over 10 weeks for a replacement, to date they have not been given any indication or dates. I initially assumed there was a 10 weeks waiting list, it appears it is open ended.
Mitsubishi Outlander 2.4 PHEV Design 2020 Towing a Swift Conqueror 480 2016 1500kg

Please be patient I suffered a brain injury several years ago and get confused at times
wigster
Posts: 2
Joined: Fri Jan 20, 2023 8:28 am

Re: Display Screen Problems

Exactly the same issue, it started slowly with freezing up an progressed to the touchscreen not working (only on the left side) and it is pressing buttons all by itself.
We leave it on the map, when we can get it into nav mode, as this avoids it going onto the settings or ringing people!
The remote app has also stopped logging in, so I suspect that this unit controls much more of the cars features than you would imagine.
Dealer has it logged under warranty, since December, no update on the replacement unit yet.

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