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 Post subject: Heating Stopped Working
PostPosted: Fri Nov 30, 2018 7:00 am 
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Joined: Sat Jan 03, 2015 9:12 am
Posts: 7
Has anyone experienced this and resolved it?

One of our Phev’s (64 Plate) heating stopped working in September 18 the dealership said it was down to a coolant leak (loose pipe underneath the car near front passenger seat) which lead to an air block, they put a ring tighter on the pipe, got rid of the air block and charged us £90.00.

Unfortunately today the heating is not working again and the reserve coolant tank is low indicating a coolant leak again.


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 Post subject: Re: Heating Stopped Working
PostPosted: Tue Dec 04, 2018 10:05 am 
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Joined: Sat Jan 03, 2015 9:12 am
Posts: 7
Heating Circulation Pump supply and fit £426.55 including VAT


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 Post subject: Re: Heating Stopped Working
PostPosted: Wed Dec 05, 2018 2:39 am 
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Joined: Mon Oct 15, 2018 8:50 am
Posts: 2
Was it not still under warranty or did they say it was not covered?


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 Post subject: Re: Heating Stopped Working
PostPosted: Thu Dec 06, 2018 8:53 am 
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Joined: Sat Jan 03, 2015 9:12 am
Posts: 7
3 year manufacturers warranty ran out in December 2017


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 Post subject: Re: Heating Stopped Working
PostPosted: Thu Dec 06, 2018 12:29 pm 
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Joined: Fri Jun 10, 2016 7:19 am
Posts: 114
Location: Mid Suffolk
Surely, the work carried out in September is still under warranty.


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 Post subject: Re: Heating Stopped Working
PostPosted: Thu Dec 06, 2018 11:12 pm 
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Joined: Sat Jan 03, 2015 9:12 am
Posts: 7
Good point, but it was £89.00 for just a hours labour, no parts were replaced in releasing the original air block. Do you guys think I could go back to the dealership and reclaim the £426.00 on the basis of the original air block work being under warranty still.


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 Post subject: Re: Heating Stopped Working
PostPosted: Fri Dec 07, 2018 2:14 am 
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Joined: Tue Aug 05, 2014 1:32 pm
Posts: 1613
2phevs wrote:
Good point, but it was £89.00 for just a hours labour, no parts were replaced in releasing the original air block. Do you guys think I could go back to the dealership and reclaim the £426.00 on the basis of the original air block work being under warranty still.


Yes, otherwise its Trading Standards!


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 Post subject: Re: Heating Stopped Working
PostPosted: Fri Dec 07, 2018 7:06 am 
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Joined: Mon Mar 12, 2018 2:18 am
Posts: 210
Location: Yorkshire end of M1, UK
The dealer will try to claim that the 2 events were separate. But you have a fairly good case for saying that they should have found the larger issue when they fixed the problem under warranty or that the 2 are related. Good luck!

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