Deregistering a mobile phone but no longer have the phone

[lg1726]

My iPhone 5 was registered with the PHEV remote control and it was all working fine, but then the phone upped and died and was replaced with a new shiny iPhone 6s. Problem is that I can't use the previous phone to access the remote control to deregister it as I had to send it back to get the new one and I can't seem to be able to put my new phone on the system until I delete the previous one as I am at the maximum of 2 devices (my partner's was registered as well, but her phone screen is broken beyond repair and she is in the process of getting a replacement as well). I also can't find anything in the car system to assist with this either. Does anyone out there know if I'm just missing something and if so, what it is!?

 

[maby]

there is a way of completely resetting the MMCS to delete all phone associations - it is documented somewhere on the Mitsubishi web site - I had to use it myself. If I can find it, I will post the link

 

[Carnut]

Yer tiz!
Rather you than me!!
I'm going to let the dealer mess it up!
mitsubishi-motors.com/en/products/outlander_phev/app/remote/jizen.html

 

[lg1726]

Yer tiz!
Rather you than me!!
I'm going to let the dealer mess it up!
mitsubishi-motors.com/en/products/outlander_phev/app/remote/jizen.html

Well that did the trick! Followed the instructions, took a couple of shots at it, but it was third time lucky and I managed to deregister all existing phones from the system. Have now registered my new iPhone 6, without any problems and a full vehicle software update completed! So we know there is a way to do it!