Fjpod
Posts: 110
Joined: Sat Nov 30, 2013 6:11 pm
Location: NYC

Phone app won't connect to car

I have a 2020 Outlander phev, USA. The app is pretty miserable but it used to work for me. I tried searching the forum but couldn't find a topic related to mine.

I had trouble with my phone and had to reset it. Since then I have not been able to reconnect my car to my phone. I followed all the steps in the manual. I took it to the dealer and about 5 different employees there could not do it either. They tried calling MM directly for me, but they got nowhere.

Has anyone here had this problem? Thanks in advance.
Previous prius and imiev owner.
greendwarf
Posts: 2509
Joined: Tue Aug 05, 2014 1:32 pm

Re: Phone app won't connect to car

Silly question, but did you delete your 'phone before trying to add it again? :idea:
Fjpod
Posts: 110
Joined: Sat Nov 30, 2013 6:11 pm
Location: NYC

Re: Phone app won't connect to car

My phone had a complete factory reset. The Mitsubishi app was added again, but it will not connect to the car.
Previous prius and imiev owner.
greendwarf
Posts: 2509
Joined: Tue Aug 05, 2014 1:32 pm

Re: Phone app won't connect to car

No, not the 'phone itself. Did you delete the 'phone record from the car's memory, as presumably you can't have the same IMEI registered twice?
ThudnBlundr
Posts: 827
Joined: Mon Mar 12, 2018 2:18 am
Location: Yorkshire end of M1, UK

Re: Phone app won't connect to car

Have a look at Richi's FAQ - section E. You can only have 2 devices stored by the car. As your phone is now "new", you may need to remove both the old ones before you can add a "new" one
2015 GX4hs since 03/18
2015 Renault Zoe R240 owner since 11/17

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Fjpod
Posts: 110
Joined: Sat Nov 30, 2013 6:11 pm
Location: NYC

Re: Phone app won't connect to car

Hi. Sorry for not getting back to all of you who were nice enough to respond.

Is there a specific place on the center console screen where you delete a phone?
Previous prius and imiev owner.
littlescrote
Posts: 409
Joined: Fri Jul 26, 2019 3:52 am

Re: Phone app won't connect to car

No. There's a specific sequence to follow with the lock/unlock etc. You have been given a link to it above, and a quick google will also take you directly to Mitsubishi help pages where they give you a step by step.
Nibbo
Posts: 132
Joined: Fri May 31, 2019 4:55 am

Re: Phone app won't connect to car

Fjpod wrote: Mon Oct 24, 2022 10:41 am Is there a specific place on the center console screen where you delete a phone?
Click on the link in the post by @ThudnBlundr
There are detailed instructions to reset the Wi-fi unit which will deregister all previously connected phones.

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