Have you had it serviced yet? How good was the experience?

[maddogsetc]

As title really - I would be interested to hear of any experiences, good or bad. Do they seem to know what they are doing? Given that Mitsubishi have no history of hybrids I wonder how well trained and up to speed the technicians / service managers will be.

There were some slightly worrying stories of dealers not being able or willing to upgrade the car's software on here a while back and I've been leaving this for them to do, partly because my iPhone is too out of date to upgrade the App. and partly because of the early stories about cars having problems after the update failed.

And lastly, one of the major differentiators between this and other cars I've owned in recent years is the scale and, for want of a better word, 'poshness' of the dealers. Not that I'm fooled by that (I've spent the last five years taking my Disco to a Landie specialist based on a farm, so I can handle mud and grease!) but I'm hoping that the quality of service belies the slightly downmarket image.

 

[MHS]

As title really - I would be interested to hear of any experiences, good or bad. Do they seem to know what they are doing? Given that Mitsubishi have no history of hybrids I wonder how well trained and up to speed the technicians / service managers will be.

And lastly, one of the major differentiators between this and other cars I've owned in recent years is the scale and, for want of a better word, 'poshness' of the dealers. Not that I'm fooled by that (I've spent the last five years taking my Disco to a Landie specialist based on a farm, so I can handle mud and grease!) but I'm hoping that the quality of service belies the slightly downmarket image.

Probably too early for much feedback on general servicing on the phev.
Mitsubishi technicians may not have experience of hybrids but they did have the Miev as a starting block. As of July 2014, about 32,000 i-MiEV family passenger cars have been sold worldwide since 2009.

I've owned 2 Shogun Elegance LWB from new, keeping them for 5 1/2 years each. Dealer has always been great, and the cars utterly reliable.

Didn't know Mitsubishi had a downmarket image. Had my Shogun on our game shoot yesterday. I have often pulled Disco's out of the mire. It may be not as good on the road, but it's better off it, and with Land Rover's appalling reliability and warranty history, I wouldn't touch one with a barge pole. Only a tow rope!!

 

[maby]

I would not have associated Mitsubishi with a "down market image" either.

As far as experience of hybrids, I don't think that has any relevance to standard services - they are only going to change the oil and adjust things on the petrol engine like plugs and filters. I doubt that the hybrid systems need any routine maintenance for many years to come.

The answer may be different if it develops a serious fault in the near future - experience of others here seems to show that they have not got their act together on diagnosis of significant problems.

 

[maddogsetc]

I didn't say Mitsubishi have a downmarket image (although I would maintain it's several notches below Land Rover in terms of desirability) - if you re-read my post you'll see it was the dealerships I was referring to.

And seeing some of the mileages claimed on here, especially amongst the company car drivers, I would have thought some had reached the first service by now. I'm only halfway myself.

 

[MHS]

I didn't say Mitsubishi have a downmarket image (although I would maintain it's several notches below Land Rover in terms of desirability) - if you re-read my post you'll see it was the dealerships I was referring to.

And seeing some of the mileages claimed on here, especially amongst the company car drivers, I would have thought some had reached the first service by now. I'm only halfway myself.

I think the Mitsubishi brand may be slightly tarnished by some of the smaller boring models, but the AWD cars are above that. Don't know of a down market dealer near us.

Yes Land Rover's image is better. Yes they are a lot more expensive. The build quality was appalling, and is now a little better. A lot of people do follow the crowd and pay extra for an image for a Landy that they will never take off road. If you don't go off road, tow a trailer, or live in a snowy area, why do they bother?

 

[maddogsetc]

Ok, you don't like Land Rover, I do, let's park that one.

My Mitsi dealer is a small, owner managed garage on one of the lesser trading estates in my town. All I was saying is that I'm used to the nice shiny steel and glass palaces that BMW, Merc, Audi, LR etc. have all spent shedloads on. I'm not saying they offer better service than the small not very shiny Mitsi dealer. In fact I'm asking for reassurance that the service is just as good in spite of the lesser investment. That's all!

 

[MHS]

Ok, you don't like Land Rover, I do, let's park that one.

My Mitsi dealer is a small, owner managed garage on one of the lesser trading estates in my town. All I was saying is that I'm used to the nice shiny steel and glass palaces that BMW, Merc, Audi, LR etc. have all spent shedloads on. I'm not saying they offer better service than the small not very shiny Mitsi dealer. In fact I'm asking for reassurance that the service is just as good in spite of the lesser investment. That's all!

I have no personal axe to grind mate. I don't dislike them, and they are certainly a British brand to be proud of. My 21 year old daughter got into the final 24 for a Uni placement working there, and is workng for Goodyear Dunlop next door.
I personally don't get wowed by huge glass showrooms. I prefer good service, and usually pick an alternative to the common market leader. TVR over Porsche, VW W8 Estate over Audi, you pays your money and makes your choice.
Cheers Mike

 

[baldboater]

I am 3000 miles off a service so should be before christmas - I will let you know what my experience was once done.

 

[MHS]

I am 3000 miles off a service so should be before christmas - I will let you know what my experience was once done.

Interesting user name, it could describe me! You don't happen to have a narrow boat at Aqueduct marina?? Saw a white phev in the car park at the start of the month.

 

[greendwarf]

Don't know about how good Masters Mitsubishi, in SE London are at servicing but given how inadequate they have been over the purchase - I still don't have an invoice after a month :evil: - I'll be taking my car elsewhere when the time comes.

 

[Ozukus]

so dropped my PHEV off at the Masters Mitsubishi in Bromley for a service on Friday, pick up on Saturday.

Asked for 2 things

- Have the wipers set to standard intermittent
- A report on the battery

When I went to pick it up, asked about the wipers, which they said couldn't be done.

Asked for a battery report which they finally did and gave me.

Didn't have my reading glasses with me so couldn't refer to the manual, however once home did find it on page 6-50.

Also the battery report was for the 12 volt battery.

So was I impressed with the service, far from it :evil:

 

[user 816]

Mine had its first some time back. The dealerships in my opinion reflect the many 'leaner years' Mitsubishi had with not really a big market or desirability. They are not rock bottom but more budget than premium. Certainly been in Honda dealers for example streets ahead.

Service seems to be more in line with their past Farmer John or Bob the Builder in a pick-up demographic. Presume that's why the car was not cleaned as they are just going to get mucky on a building site? its the only brand I have had in the last 20 years that didn't return it clean from a service. Also no service printout or check-list (I assumed it had been left in the service book when I picked it up), again a first.

Finally they tried to lend me one of those pathetic supermini's they make with nothing but vapour in the fuel tank. Until they realised and sent someone to put about £3 worth in it. They need some decent courtesy cars, I drive an Outlander because my gear won't fit in something so much smaller!

With Honda all their dealers were available to me from the lease company for servicing, with Mitsubishi obviously some don't want to play, even if it means turning business away from one of, if not the biggest lease company in the UK. So I can't use the nearest dealers and have to trek some way to the nominated one.

Hey Mitsubishi, the PHEV has thrust you from small league 'odd ball player' to major a fleet brand, you need to up your game a lot to match. Fortunately I am not too uptight about service as long as the car doesn't break down after and its made to go again efficiently when it doesn't. But for some the dealership experience is significant part of ownership and will lose you repeat business no matter how good the cars.

 

[greendwarf]

so dropped my PHEV off at the Masters Mitsubishi in Bromley for a service on Friday, pick up on Saturday.

Asked for 2 things

- Have the wipers set to standard intermittent
- A report on the battery

When I went to pick it up, asked about the wipers, which they said couldn't be done.

Asked for a battery report which they finally did and gave me.

Didn't have my reading glasses with me so couldn't refer to the manual, however once home did find it on page 6-50.

Also the battery report was for the 12 volt battery.

So was I impressed with the service, far from it :evil:

Not surprised - I thought Masters were rubbish as the original dealer but the one in West London is not much better :twisted:

 

[Bilbo59]

Had the car serviced at Border Cars in Carlisle a few weeks ago. Pleased to report that it was an excellent experience. Niel, the Service manager went through the additional work I requested and sorted out the courtesy car paperwork. The courtesy car was a new Jeep Renegade which was really good to drive.

I got a call during the day to discuss software updates and I was advised that nothing was available that would improve what I had so I didn't bother. I picked the car up in the afternoon, all jobs done and the car had been fully valeted, inside and out. Very impressed with that part.

Returned recently to have warranty work done on the towing electrics. Again, courtesy car provided, nice waiting area, free coffee, courteous staff. Returned later to find job done, the car fully valeted again, inside and out. I can't remember the BMW garage being any better.

All in all, a very good experience and I would recommend Border Cars for any PHEV owner in the area.

 

[TC1978]

Dealer network was the only real 'minus' for me when choosing between this and another EV. I absolutely take the point that they're growing faster than they perhaps anticipated, but considering the PHEV commands relatively big money, my local dealership wasn't great when it came to sales (name omitted because it might just have been a bad day?).

- Salesman wasn't at the showroom at the time he made
- When he did show up, looked a bit hungover, but wearing the cheap nasty polyester shirt and tie combo for the dealership (I don't expect expensive suits, but the whole place didn't really feel as though it was trying to sell you anything)
- The demo vehicle was found, after 15 minutes, and, despite having extolled the reasons of wanting one (EV, green motoring), for the test drive there was no charge in the battery, and only petrol fumes
- So the salesman drove it out on petrol to charge the battery, and I drove it less than 2 miles back to the dealership on battery

I'm not really looking forward to the servicing - they're my 'local' dealership (still 20 miles away despite living in a very big town) so I'm going to be stuck with them.