DavidEJM
Active member
I thought I would share this with everyone as I thought it might bring a smile.
I've struggled to get a charge point installed, I first contacted pod point as there is a local installer that put me on to them. He gave me the forms he had and I filled them in scanned them and sent them back, details of where the point was to go, how far it was from the consumer unit etc etc, a self survey as such. After a couple of weeks with no response I decided to contact someone else and first spoke to British Gas with little response and i was on the verge of just putting a waterproof 13 amp socket outside the garage. In the end I decided to contact Chargemaster by email one evening and the next day I had a voicemail left for me with another call later in the day to set up the install. Very impressive service.
I couldn't understand why I had no response from pod point so I contacted the contractor I know and he said he would call pod point. Later in the day I had a strange email with the reason, apparently the enquiry was ignored as a hoax! It turns out I have the same name as the CEO of pod points major competitor and they thought it was a fake enquiry.
Of course it turns out pod points major competitor is Chargemaster from whom I had exceptional response and service so far!
I've struggled to get a charge point installed, I first contacted pod point as there is a local installer that put me on to them. He gave me the forms he had and I filled them in scanned them and sent them back, details of where the point was to go, how far it was from the consumer unit etc etc, a self survey as such. After a couple of weeks with no response I decided to contact someone else and first spoke to British Gas with little response and i was on the verge of just putting a waterproof 13 amp socket outside the garage. In the end I decided to contact Chargemaster by email one evening and the next day I had a voicemail left for me with another call later in the day to set up the install. Very impressive service.
I couldn't understand why I had no response from pod point so I contacted the contractor I know and he said he would call pod point. Later in the day I had a strange email with the reason, apparently the enquiry was ignored as a hoax! It turns out I have the same name as the CEO of pod points major competitor and they thought it was a fake enquiry.
Of course it turns out pod points major competitor is Chargemaster from whom I had exceptional response and service so far!