crustovich
Member
Recently had the 2 year 20k service completed.
I have already used one of my 2 free map updates, and prior to the service, asked for the maps to be updated if there was a new one available.
When I got the car back, the work sheet showed a map upgrade had been carried out.
When I looked at the map version it showed 2015A (i'm in Aus) which was the same as it was before I took it in for a service.
When I queried this I was told the 2 free updates are done at the first 2 services (whether it needs an update or not), and cannot be deferred at customer request, this seems ludicrous.
Can anyone confirm this is true, or do I need to go "higher up the food chain"?
I have already used one of my 2 free map updates, and prior to the service, asked for the maps to be updated if there was a new one available.
When I got the car back, the work sheet showed a map upgrade had been carried out.
When I looked at the map version it showed 2015A (i'm in Aus) which was the same as it was before I took it in for a service.
When I queried this I was told the 2 free updates are done at the first 2 services (whether it needs an update or not), and cannot be deferred at customer request, this seems ludicrous.
Can anyone confirm this is true, or do I need to go "higher up the food chain"?